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Emotional Intelligence (EQ) Training


Cost: Contact us for quote.   Duration: 1 day


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Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way.  So instead of over-reacting and over-compensating when things don't go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.

In this course, you'll learn skills like how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home.

This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.  Click on the public course registration buttons to choose your course or for courses delivered at your location click to get a free quote.

 

Course Foreword

Healthy Emotions + Clear Thinking + Appropriate Action = High EQ

 

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions.

 

This one day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills.

 

You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations.  The pd training Emotional Intelligence Course teaches you how to build stronger relationships, how to empathise with others, how to manage your stress levels, how to overcome challenging situations, how to diffuse personal conflicts and much more.

 

Course Outcomes

After completing this course participants will have learned how to:

  • Define Emotional Intelligence (EQ)
  • Identify the benefits of having higher emotional intelligence
  • Learn the four core skills required to practice emotional intelligence
  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Successfully communicate with others in a non-verbal manner
  • Verbally communicate with others with emotional awareness
  • Interpret and manage your emotions in any situation
  • Master tools to regulate and gain control of your own emotions
  • Articulate your emotions using the right verbal and non-verbal language
  • Balance optimism and pessimism for best outcomes
  • Effectively impact others emotional experiences
  • Relate emotional intelligence to workplace situations
  • Implement these concepts and techniques in the workplace

Course Outline

Emotional Intelligence (EQ) For Professionals Training Course - Lesson 1
Introduction
  • The Course Explained
  • Learning Outcomes
  • More Later
  • Action Items
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 2
Emotional Intelligence Defined
  • Benefits of EQ
  • The Academic Theory of EI & Assessing EQ
  • Five Dimensions of the Trait EI Model
  • EQ Self-Assessment Activity
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 3
Becoming Self-Aware
  • Self-Awareness Explained
  • Self-Manage for Success
  • Being Open to Opposing Viewpoints
  • Learn to Compromise for Success
  • Choose Your Attitude
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 4
Self-Management/Regulating Your Emotions
  • ‘EQ" in Action
  • Emotional Science
  • Amygdala Hijack - What’s Happening Inside Our Head When We Lose Control
  • Understanding Emotions
  • Find Your Self-Control
  • Using Coping Methods
  • Relaxation Techniques
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 5
Self-Motivation (M)
  • Optimism
  • Pessimism
  • The Balance between Optimism and Pessimism
  • The Power of Re-Framing: The Balance between Optimism and Pessimism
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 6
Empathy (E)
  • What are the Barriers to Empathy?
  • Developing Your Empathy
  • Empathising with Others
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 7
Social Skills (SS)
  • Making an Impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
  • Traits of a Person with High Social Skills
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 8
Skills in Emotional Intelligence
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 9
Verbal Communication Skills
  • Verbal Communication – Clear Message, Emotionally Effective
  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 10
Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 11
Social Management and Responsibility
  • Articulate your Emotions Using Language
  • Business Practices
  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
Emotional Intelligence (EQ) For Professionals Training Course - Lesson 12
Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations