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Lead, Manage and Develop Teams


Cost: Contact us for quote.   Duration: 1 day


Contact Us to book.

A training methodology that works.

As well as the standard learning principles of applied adult learning and effective reinforcement through workshop based activity, Drake Training incorporates its own methodology which has been derived from over 23 years of professional development and executive training. The STAR methodology is applied to every Drake Training course; it commences with the identification of existing knowledge, moves on to building skills and techniques and is completed by relating learning to the workplace and committing to behavioural change.

Course Overview
Good leadership can make the difference between business success and failure. Effective leaders earn the respect of employees and are able to energise and inspire higher levels of productivity. In this course you will learn about different leadership styles and the impact these styles can have on a workforce. You will develop an understanding of the characteristics of good leaders and be able to assess your own leadership skill in the context of work.

Learning Outcomes

Upon course completion, participants will be able to:
• Differentiate between leadership and management
• Understand work place power bases
• Identify different leadership styles and know when they should be applied
• Identify the characteristics of a good leader
• Know how to encourage and support staff
• Delegate effectively
• Reinforce good performance and provide effective feedback
• Monitor performance and know how to counsel and coach others

What is leadership?
Management V Leadership
Characteristics of an effective leader

Diagnostic clinic
Your leadership style

Vision and values
Formulating a vision; defining your organisational and personal values
Planning and goal-setting
Defining projects that generate action
Creating a workplace driven by values

Effective communication
Managing different communication styles
Creating a well-structured communication flow
Framing and end-framing

The ladder of inference

Leadership styles
The effects of various styles
When to use different leadership styles

The language of effective action
Making effective requests and promises
Counter-offering and renegotiating

Effective delegation
Principles of delegation
When is delegation appropriate?
Techniques for effective delegation

Performance coaching and review
Key performance management skills
Setting performance objectives
Monitoring performance
The performance review process/counselling

The gift of feedback
Techniques for giving and receiving feedback
Practicing feedback

Planning into action