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Outstanding Communication Skills


Cost: Contact us for quote.   Duration: 1 day


Contact Us to book.

A training methodology that works.

As well as the standard learning principles of applied adult learning and effective reinforcement through workshop based activity, Drake Training incorporates its own methodology which has been derived from over 23 years of professional development and executive training. The STAR methodology is applied to every Drake Training course; it commences with the identification of existing knowledge, moves on to building skills and techniques and is completed by relating learning to the workplace and committing to behavioural change.

Course Overview
Unless we have studied the art of communication most of us tend to operate on instinct when we deal with others. In this course you will become aware of the flow of communication, understand situational communication and have the opportunity to practice effective communication techniques. Completing this course will assist you to get more out of each interaction and enhance your relationships with colleagues, family and friends.

Learning Outcomes

Upon course completion, participants will be able to:
• Identify a range of communication styles
• Describe the most effective flow of a conversation
• Use advanced techniques to prevent poor communication
• Demonstrate good communication techniques
• Effectively make promises, requests and provide feedback
• Apply the principles of good communication to electronic mediums
• Prepare an action plan for your future development

Diagnostic clinic

Concepts of communication
Communication styles
Communication flow
Framing conversations
Non verbal communication

Preventing poor communication
The Ladder of inference
Upset to opportunity
Assertiveness

Feedback, questioning and promising
The gift of feedback
(Johari Window)
Making effective requests
Promises, promises, promises
Asking powerful questions

Planning into action