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Email Etiquette Training


Cost: Contact us for quote.   Duration: 1 day


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In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.

The pd training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

This valuable training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.  Or have us customise a training solution that matches your specific organisational requirements.

CourseForeword

An international workplace survey has found that 83% of Australians use email, Internet, or both while at work and most are convinced it makes them more productive.


With this growing trend in modern business communication within Australia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.


In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.

 

CourseOutcomes

In this course you will:

  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Learn to avoid senders regret by proof reading
  • Understand the concept of 'netiquette'
  • Master the inbox using some core principles and email functions

CourseOutline

Email Etiquette Training Course - Lesson 1
Introduction
  • Evaluate Your Email Usage
  • Workshop Objectives
Email Etiquette Training Course - Lesson 2
Introduction to Email Etiquette
  • Email is Never Secure
  • Big Brother May be Reading Your Email
  • Productivity is Lost When Cyber-Slackers Log-on
  • Email Misuse and Abuse May Get You Fired
  • Email Can be Embarrassing
  • Email Abuse Impacts Revenues and Reputations
  • Email is Easily Misinterpreted
Email Etiquette Training Course - Lesson 3
Create Structure for Success
  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays
Email Etiquette Training Course - Lesson 4
Rules of Thumb
  • Effective Subject lines: Tell Me What You Need
  • One Page View Only
  • Average 15 Words per Sentence
  • As Short as Possible – Avoid Extra Words
  • 2 – 3 Lines per Paragraph Maximum
Email Etiquette Training Course - Lesson 5
Grammar Perfect
  • Using Spell Checker
  • Check for Simple Sentences
  • Use the Active Voice
  • Use of Punctuation
  • Use of Emoticons
  • Use of Text Talk
Email Etiquette Training Course - Lesson 6
Formatting your Email Message
  • Email Style
  • Writing the Email
  • Selecting Your Format Settings
  • Choose the Right Font
  • Select Appropriate Colours
  • Enhancing Readability
  • Avoid All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care
Email Etiquette Training Course - Lesson 7
Broadcast Emails
  • Branding
  • Importance of Branding and Consistent Subject Headings
Email Etiquette Training Course - Lesson 8
Proofreading Does Pay
  • A Proofreading Primer
  • How Peer Review Can Help
Email Etiquette Training Course - Lesson 9
Polishing Your Cyber Manners
  • Watch your Cyber Language
  • Avoiding Sexist Language
  • Set the Right Tone
  • Dodging Conversational Pitfalls
  • Extinguishing Flames
Email Etiquette Training Course - Lesson 10
Netiquette Guidelines
  • Reviewing Netiquette Guidelines
  • Netiquette Guidelines for Managers
Email Etiquette Training Course - Lesson 11
Managing Email Overload
  • Controlling Your Inbox Clutter
Email Etiquette Training Course - Lesson 12
Examples
  • The Good
  • The Bad
  • The Ugly