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Assertive Behaviour and Communication


Cost: Contact us for quote.   Duration: 1 day


Contact Us to book.

A training methodology that works.

As well as the standard learning principles of applied adult learning and effective reinforcement through workshop based activity, Drake Training incorporates its own methodology which has been derived from over 23 years of professional development and executive training. The STAR methodology is applied to every Drake Training course; it commences with the identification of existing knowledge, moves on to building skills and techniques and is completed by relating learning to the workplace and committing to behavioural change.

Course Overview

Assertiveness is being able to confidently express your ideas and needs while respecting the rights of others. In this course you will learn strategies to make positive changes to help develop the necessary skills to enable you to react positively with other people

Learning Outcomes

Upon course completion, participants will be able to:
• develop self-understanding
• communicate with honesty
• apply appropriate body language
• accept both positive and negative feedback
• negotiate and deal with people effectively

Diagnostic clinic
Assess existing behaviour style

Understanding assertiveness
Passive/submissive behaviour
Aggressive behaviour
Assertive behaviour
The effects of non-assertion
Saying ‘no’
Identifying and managing ma-nipulation

Assertive communication
Communication skills
Vocal and verbal
Non-verbal communication

Handling conflict
Conflict causes
Understanding difference
Positive conflict’
Handling conflict
Hurting and helping responses to conflict
Conflict flow - positive and nega-tive
Conflict flow

Negotiating
Successful negotiating
Negotiating tactics
Characteristics of effective negotiators
Approaches to negotiating
Avoiding the win-lose mindset
Making concessions
Closing a negotiation

Planning into action