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Outlook 2010 Level 1

Cost: Contact us for quote.   Duration: 1 day

Contact Us to book.


The skills and knowledge acquired in Microsoft Outlook 2010 Level 1 are sufficient to be
able to manage e-mail, schedule appointments, and keep track of contact information.

Learning Outcomes

At the completion of this course you should be able to:

  •  gain an overview of the benefits of email
  •  start Outlook 2010 and navigate the various features
  •  create and send email messages
  •  receive emails in your Inbox
  •  competently work with file and item attachments within email messages
  •  work with message flags and reminders
  •  work effectively with junk email
  •  work with the Calendar feature in Outlook
  •  create and work with contacts
  •  create and work with tasks

Target Audience

This course is designed for users who are new to email, calendaring, and contacts management and need to know
how to get up and running quickly and efficiently using Microsoft Outlook 2010.


This course assumes little or no knowledge of Microsoft Outlook 2010. However, it would be
beneficial to have a general understanding of personal computers and the Windows operating
system environment.


1 Day

Email Concepts
• How Email Works
• Email Addresses
• The Benefits Of Email
• Email Etiquette
• Digital Signatures
Outlook 2010 Basics
• Understanding Outlook 2010
• Starting Outlook
• Common Outlook 2010 Screen Elements
• Using The Ribbon
• Using Ribbon KeyTips
• Minimising The Ribbon
• Understanding The Backstage View
• Accessing The Backstage View
• Understanding The Quick Access
• Toolbar
• Adding Commands To The QAT
• Navigating To Outlook Features
• The Navigation Pane
• The To-Do Bar
• The Mail Screen
• The Calendar Screen
• The Contacts Screen
• The Tasks Screen
• The Notes Screen
• The Outlook Today Screen
• Exiting Outlook
Sending Email
• Email In Outlook
• How Outlook Mail Works
• Composing An Email Message
• The Message Window
• Creating A New Message
• Checking The Spelling
• Adding An Attachment To A Message
• Adding Importance
• Requesting Message Receipts
• Sending The Message
• Creating An AutoSignature
• Using An AutoSignature
• Removing An AutoSignature
• Sending A Courtesy Copy
• Sending A Blind Copy
Receiving Email
• Understanding The Inbox
• Retrieving Email
• Opening An Outlook Data File
• Adjusting The Message View
• Arranging Messages
• Reading Messages
• Opening Several Messages
• Understanding Conversation View
• Navigating Messages In A Conversation
• Replying To A Message
• Replying To A Message In A Conversation
• Replying To All Messages
• Replying Without The Original Message
• Adding Comments To Replies
• Getting Replies Sent To Another Address
• Forwarding Messages
• Finding Related Messages
• Ignoring Conversations
• Marking Messages As Unread
Working With Attachments
• Understanding Message
• Attachments
• Inserting A File Attachment
• Attaching Other Outlook Items
• Previewing Attachments
• Saving A Message Attachment
• Opening A Message Attachment
Flagging Messages
• About Flags And Reminders
• Flagging Messages In A Message
• List
• Sending A Message With A Flag
• Adding A Quick Click Flag
• Adding A Reminder To Your Messages
• Removing A Flag
Junk Email
• Spamming And Junk Email
• Phishing And Junk Email
• Understanding Junk Email Options
• Marking Messages As Junk Mail
• Marking Messages As Safe
• Managing The Senders Lists
• Importing A Blocked Senders List
• Exporting A Blocked Senders List
• Deleting Junk Email
Working With The Calendar
• Accessing The Calendar
• Changing The Calendar
• Arrangement
• Displaying Specific Dates
• Navigating Within A Calendar
• Changing The Current View
• Creating A Second Time Zone
• Removing A Time Zone
• Creating A New Calendar
• Deleting A Calendar
• Sharing Calendars
• Working With Multiple Calendars
• Understanding The Contact Form
• Understanding Electronic Business Cards
• Viewing Your Contacts
• Creating A New Contact
• Entering Contact Details
• Editing Contact Details
• Inserting A Contact Picture
• Adding Contacts For An Existing Company
• Changing A Business Card Layout
• Deleting An Unwanted Contact
• Recovering A Deleted Contact
• Printing Contact Details
• Viewing Tasks
• Creating Simple Tasks
• Typing Tasks Directly
• Changing Task Views
• Sorting Tasks
• Completing Tasks
• Deleting Tasks
• Printing A Task List
Concluding Remarks
Call Drake Training on 1300 362 2621300 362 262 for more information